What we do
Each product we design is specifically tailored to your specifications. Our sales engineers work with you every step of the way to make sure that your project turns out the way you want it to. They don't use the "hard sell" to force you into something that you don't want. Rather, they draw on years of experience to guide you through the tough choices like:
- Component choice
So when your ready to let us help you design and implement your next project Contact Us and let's work together to bring your idea to fruition.
End to End Service
Our service technicians don't stop with our products. In fact, we pride ourselves on providing our customers with industry leading service that extends well beyond our product lines. If you have an issue in the field our technicians will work with you to pinpoint the issue no matter where it lies. Whether it's in the hydraulic system (e.g. bad coils), engine (e.g. engine fault analysis), or electrical system (e.g. short, overload, open load); We'll work with you until the issue is resolved or a plan of action is in place.
In today's world most products seem to be "throw away" by design. Meaning that if it breaks just throw it away and get a new one. Well that's not good enough for us. Our products are completely repairable. Our repair technicians are skilled at repairing all of our products down to the component level. What's more is that we offer 24 hour turn around on repairs. What this means for you is that you can send your product back to us and we'll repair it and ship it back to you within 24 hours. Granted, there are situations where this is not possible (i.e specialized parts that need to be ordered), but, we make every effort to make sure you have your item back quickly so there is minimal down time.
The video below will provide you with some more insight to what we do here at LOR.